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Terms of use

Terms of Use

Access to and use of this website both within Bulgaria and internationally is provided by KSP-Electronics Ltd on the terms set out below.
These terms are subject to change from time to time without notice so should be checked regularly. Continued use of this website will be deemed acceptance of the updated or amended terms.

Copyright

All copyright, trademarks, design rights, patents and other intellectual property rights in and on this website are vested in KSP-Electronics Ltd. All rights reserved.
Duplicates of the contents of this website is prohibited (KSP-Electronics reserves the right to allow duplicates of the content if need only for business purposes). The authorization to recopy for personal and business use does not allow for incorporation of material or any part of it.

Disclaimers

KSP-Electronics Ltd makes no guarantee or happenings about:
1.  Any of the content of this website. The information on this website does not compose advice or recommendation.
2. Any content of any other web-site referred to or accessed by hypertext links or otherwise through this web-site ('Third Party Site').
KSP-Electronics Ltd. does not support the content of any Third Party Site, nor will have any legal responsibility in connection with any of them.
KSP-Electronics Ltd. does not warrant that materials, functions and information available on this website (and/or linked to this website) will be continuous or error free, or that this website or its server are free of viruses or bugs, or that defects will be corrected. The website user is responsible for implementing adequate actions and virus checks.

 

General Terms

Acceptance and cancellation of orders

All orders are subject to acceptance by KSP-Electronics or an appropriate approved agent of KSP-Electronics. Orders accepted by KSP-Electronics may be cancelled by Customer upon written consent only if the product is not defined as non-cancellable and non-refundable. KSP-Electronics Ltd does not accept any cancellations, returns or refunds if a product or category of products is marked or listed as non-cancellable and non-refundable.
In the event of cancellation or other withdrawal of an order for any reason, which will not result any concern of KSP-Electronics Ltd will be considered and accepted or unaccepted depending of the circumstances. Reasonable cancellation or restocking charges shall include all expenses incurred and commitments made by KSP-Electronics, and shall be paid by Customer to KSP-Electronics. Customer requests to reschedule are subject to acceptance by KSP-Electronics in its individual prudence decision. Orders may not be cancelled or rescheduled after the order has been submitted by KSP to the shipment carrier. KSP-Electronics reserves the right to allocate sales and limit quantities of selected Products among its customers in its own carefulness. Product specifications and availability are subject to change without prior notice.

Returns

At KSP-Electronics Ltd we want every customer to feel overjoyed every time when deal with us. Therefore, under our returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition and packaging within 14 days of the date you received the item.  If KSP-Electronics agrees to accept a return, return shipment charges must be prepaid by the customer. KSP-Electronics will not accept COD shipments.
By a Customer returning products to KSP-Electronics, the Customer certifies that the products were purchased from KSP-Electronics and there has been no replacement in whole or part of same product from another supplier, distributor or other such source of the product. All others will be promptly quarantined and disposed of or returned to the customer. The return should be in the original packaging, in unused condition (except defective). ESD sensitive products should not be opened except under controlled conditions.
* It is the customer's responsibility to ensure that all returns are securely packaged, labelled and transported in accordance with all applicable laws and regulations (including those relating to the transport of hazardous materials). The customer is responsible for the shipping charges when returning items. KSP-Electronics Ltd. keeps the right to not accept or change items when there are discrepancies.

How do I return a product to KSP-Electronics Ltd?

Please, contact a customer service representative for a Return Form (or download it from here) and addressing instructions prior to returning product. The foregoing statements concerning Returns do not apply to NON-CANCELLABLE/NON-RETURNABLE products or categories. (See the NON-CANCELLABLE/NON-RETURNABLE product and categories section in these terms.)

Where do I send items to be returned?

Please ensure all returned items are securely packaged and sent to:
KSP-Electronics Ltd.
Bulgaria, Sofia
Mladost 4 bl. 439 ent. B
Post code 1766

Prices

The prices shown in the web site catalogue are subject to change without notice. Prices are subject to change in the event of an increase or decrease in KSP-Electronics costs.

Terms of payment

Customer agrees to pay the entire net amount of each invoice from KSP-Electronics pursuant to the terms of each such invoice, without counterbalance or deduction. All payments must be made in the currency billed on the original invoice. If KSP-Electronics convincingly believes that the Customer’s ability to make payments may be harm or fails to pay an invoice by its deadline, KSP-Electronics may suspend delivery of any order until the payment is made or cancel any remain order which is not paid when due. Customers concurs to submit such financial information as KSP-Electronics Ltd may plausibly  require for resolve any credit / debit issue or payments. All orders will be reserved in the Customer’s account up to 12hours.

Payment options:

  • Credit cards accepted include major credit cards, purchase cards, and major bank debit cards including MasterCard, VISA, Diners Club and American Express. 
  • PayPal payments are also accepted and must be made after the checkout.
  • Bank Transfers (please bear in mind that we charge 7€ (seven Euros) for bank transfers )

 

Store Prepaid Deposit

Every registered customer at KSP-Electronics Ltd., gets Store Prepaid Deposit. This service allows our customers to create a virtual KSP-Electronics “bank” account and draw money in. Once the user put money into the account the money cannot be refunded. You can spend your money only within the website of KSP-Electronics for its services or products. On this way bank taxes may be avoided. This service is suitable and preferred from regular customers as this service can save time from bank transfers, logins or online transfers. You will benefit from fast checkout by simply pressing the “PAY” button. Furthermore, every customer owning the preference of KSP-Electronics Store Prepaid Deposit will benefit of “cash discount”. “Cash Discount” is a specific amount of money which will be drawn into your account at the end of every year based on your annual purchases.  If you would like to apply for Store Prepaid Deposit please contact our customer service representatives.
The postponement of KSP-Electronics to implement or apply any right in these terms does not ignore KSP-Electronics’ right to implement that right at any time.

Delivery

Subject to KSP-Electronics terms and conditions, all shipments made by KSP-Electronics are F.O.B.  and all transportation charges and fees will be paid by the Customer to KSP-Electronics. All order deliveries to the carrier will be counted as delivered to the Customer and risk of loss will pass to Customer. KSP-Electronics will make all reasonable effort to schedule delivery as close as possible although KSP-Electronics will not be responsible for failure to deliver orders on a specific date.  Selection of the delivery courier will be made by KSP-Electronics unless specifically.

Warranty

KSP-Electronics offers only limited transferable warranty to Customer or KSP-Electronics Service Repair Warranty. No other warranty is accepted.

Product Safety Notice

Products are intended for commercial use only.  All our products are not designed or authorized for use in nuclear facilities, life support, human implantable, flight control systems or any other function or use which could result in personal injury or property damage.

KSP-Electronics Review & Feedback guidelines

Every review or feedback is important for us and our future or existing customers. This information helps other customers to make better informed buying decisions. We believe that our customers are in the best position to review our products and service. We appreciate your views as they will help us to improve ourselves as well. 

Hints and tips on how to write a really useful review

  • Give your feedback a name (topic)
  • Give your review only when you have already experienced the product explaining what you liked or disliked about it and why.
  • Do not use CAPITAL LETTERS, where they are not applicable.
  • Provide only information you think would help others.
  • Please make sure you fulfil completely with all the guidelines. KSP-Electronics will not edit words or phrases - any review containing unacceptable content will be rejected and will not appear on the site

Restrictions 

To write a review you have to be:

  • Registered as a user.
  • Suppliers or manufacturers are not eligible to submit a review
  • We cannot publish reviews that contain: vulgarity, blasphemy, spiteful, racist, sexually explicit  comments
  • Comments about other reviewers
  • Content that may contravene upon the material, trademarks or intellectual property of others
  • Content that might be considered to be harassment, abuse or threats against the personal safety or property of others
  • Comments regarding KSP-Electronics’ service, if you have comments on this please contact us directly
  • Spamming or advertising
  • Third party brand names or trade marks
  • Personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
  • HTML code, computer script or website urls
  • Availability, price or alternative ordering or delivery information
  • KSP-Electronics suppliers or manufacturers
  • If a review is submitted that contains any of the above KSP-Electronics keeps the right to not publish the review and take any appropriate action if deemed necessary
  • All review copy becomes the property of KSP-Electronics Ltd once submitted.
  • Your personal information will not be used or overtaken to any third parties.

 

Personal data

As a trade company, the legal basis for collecting personal data is based on a contract / request or consent to the delivery of a product or service to the end user or firm. Basic personal data that is required to perform this process are:

  •  Name, surname and last name

This information is required to identify the person who wants to receive the service or the product. This information is also necessary for the conclusion of commission contracts or other contracts for the supply of products and services.

  •  Shipping address

The address is needed to specify the place of receipt of the product or the deal. It can be both a personal address and an office of a forwarding company with which we work (or has been requested by the customer as a preferred), as well as a legal entity / company address. 

  • Email address

E-mail is required only when registering the site, contacting the user to obtain information about his order. KSP-Electronics does not use e-mail for direct marketing, but reserves the right to do so, subject to customer's explicit consent.

  • Phone number

The phone number is required due to several factors that cannot be avoided. They are:

  1. Fast contact with the customer in case of inconsistency of inventory, incorrect or incomplete data provided by clients, or other issues requiring customer consent or opinion.
  2. Required by shipping forwarders

Every client has the right to delete, correct or transfer their data. Correction of personal data can be made through the company's website as well as through a written request to our email: customer_service @ ksp-electronics. The application will be executed within 30 days.